Refund policy

Return & Refund Policy

We stand behind the products we sell. If something isn't right, we'll do our best to make it right.

Return Window
Items may be returned within 30 days of delivery for a refund of the product price. To be eligible for return, items must be:
- In their original, unused condition
- In original packaging with all included accessories
- Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
The following items cannot be returned:
- Custom or specially-ordered products
- Items that have been installed, cut, or modified
- Wire, tape, or netting that has been unrolled or partially used
- Consumables (bait, lures, batteries once activated)
- Live-fence energizers that have been powered on (for safety and warranty reasons)

How to Start a Return
To start a return, please contact us with your order number and a brief description of what you'd like to return and why. We'll send you return instructions.

Please do not ship items back without contacting us first — items received without prior authorization may not be accepted.

Return Shipping
Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged, defective, or the wrong item was shipped. In those cases, we'll cover the return shipping.

Refunds
Once we receive and inspect your return, we'll process the refund to your original payment method within 3–5 business days. Depending on your bank or card issuer, refunds may take an additional few days to appear on your statement.

Original shipping charges are non-refundable, except in cases where the item arrived damaged or defective.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the damage and the packaging — this helps us file claims and process your replacement or refund quickly.

Manufacturer Warranties
Many of the products we sell come with manufacturer warranties (Gallagher energizers typically have a 3-year warranty, for example). If a product fails under warranty, contact us and we'll help you work with the manufacturer to get it repaired or replaced.

Questions?
Call or text us at 608-732-4260, or email info@hsfences.com.